Airbnb *******, bad service, some hosts in Cpt are ******

I booked an apartment in franschoek, paid for it but when I got there, there was no one at the door to answer, the host did not respond to my messages (on the Airbnb app and sms) nor answered my calls, the house did not look like the pictures as presented on the app. I then had to find an alternative B&B in the area and spent about R1200 just for one night accommodation. Airbnb's support, contact & help center was not helpful at all as they never went the extra mile to get my situation in order. I still haven't received a response from Airbnb, the only response I have received is a automated response. I am utterly disappointed in Airbnb's service, especially for being a worldwide brand. This situation happened two weeks ago on the 2nd August and still waiting for a response