Airbnb refunds

I have been battling to get assistance from Airbnb in South Africa

I have struggled a week with them. I have tried contacting on Airbnb support message and all that come through is we will be with assist you within 5 minutes and then end up in no support at all. Or anyone coming back to me. I had to make a cancellation on a booking due to work opportunity. I made the cancellation one day after I made the booking and paid R7181. The same day I made the cancellation I was refunded by Airbnb but only R100. The booking stipulated clearly fully refundable. Host said the money also not in her account. So were is my money??? Why was I only refunded R100?? No contact for Airbnb in South Africa.

I feel ****med by Airbnb it might be a resolution to problem but how would I know if Airbnb does not come back to me? It is soo easy to deduct money in 1 minute but to refund takes mails and messages and still struggling to get response in a week and still no answer??

Not happy at all with their service. I will never use them again.