Airbnb Rates Display not correct

Here’s a rewritten version tailored for a third-party platform:

I am extremely frustrated with Airbnb over a recent bookings. The single booking was confirmed, and the payment was deducted from my account, only for them to inform me later that the rate displayed was inaccurate. To proceed, I was told I’d need to pay an additional R40,000, which is completely unacceptable.

This level of unprofessionalism is shocking. If there’s a pricing error, it should be addressed internally without penalizing customers who book in good faith. To make matters worse, when I chose to cancel the booking due to this unreasonable price adjustment, I was told it would take 15 days to process my refund.

How is it fair to take my money instantly, but then make me wait over two weeks to get it back? This is not just poor customer service—it feels outright exploitative.

I am requesting the following:

1. Immediate processing of my refund.

2. A review and correction of your website’s pricing to prevent this from happening again.

3. A formal apology or explanation for this entire ordeal.

This needs to be addressed with urgency. I’m highly disappointed and expect better from Airbnb