Airbnb only if you want a bad experience

Firstly, the accommodation we booked didn't exist, They then promised to refund the money for the lodge that didn't exist, and that they would pay for the lodge we eventually got booked in to. This was 26sept From there onwards they have not responded, they have not cared they have not paid for the extra lodging, they have automated responses and are closing my enquiries saying it's part of an ongoing issue,