AIRBNB IS JUST A PIECE OF ANYTHING CALLED USELESS

I AM WRITING THIS IN CAPS BECAUSE I AM BEEN TREATED LIKE HELL AND I AM GOING THROUGH HELL RIGHT NOW FIRSTLY I STAYED IN ONE OF YOUR SO CALLED APARTMENT IN SANDTON JOHANNESBURG SOUTH AFRICA IN DECEMBER 4th TILL 6th AND AN AMOUNT WAS HELD IN MY ACCOUNT BUT I WAS TOLD I WILL GET MY MONEY BACK AFTER 14days FAST FORWARD TO THE SO CALLED 14 DAYS I CONTACT AIRBNB AND I WAS TOLD I SHOULD CONTACT MY BANK BUT WHEN I WAS MAKING THIS BOOKING I NEVER INSTRUCTED MY BANK TO HOLD THIS MONEY AIRBNB DID SO WHY MUST I BE THE ONE INSTRUCTING THEM SO NOW I DID CONTACT MY BANK BUT MY BANK TOLD ME IT WILL TAKE THEM ANOTHER 21 days SO AIRBNB YOU ARE FREAKING TELLING ME I WILL BOOK AN APARTMENT AND MY DEPOSIT WILL BE AWAY FROM ME TWO MONTHS AFTER I LEFT THE APARTMENT SO WHY DO I CHOOSE YOU WHEN I CAN GO TO BOOKING.COM TO AVOID THIS FOOLISH TREATMENT THIS IS SO DISSPOINTING AND I AM NOT SURE I WILL ADVISE MY ENEMY TO USE AIRBNB ANYMORE BECAUSE THIS IS CALED FOOLISHNESS