Airbnb failed me, causing stress, extra costs, and zero accountability.

Airbnb – Extremely disappointing and unacceptable

I would strongly caution others against relying on Airbnb after my recent experience.

I booked accommodation through Airbnb for a family holiday, only to discover that the property was not actually available. The host stated that they had already informed Airbnb that the property should be delisted, yet Airbnb continued advertising it as available and accepted my booking.

This left me stranded in another city with my children and forced me to find alternative accommodation at the last minute, at a significantly higher cost. This was an unexpected expense caused by a situation that was completely outside my control.

Despite repeatedly contacting Airbnb and asking for accountability, I was offered only a limited coupon rather than fair compensation for the additional costs I incurred. I also still have no satisfactory explanation as to how this property was allowed to remain available on the platform.

This is more than poor customer service — it is a serious failure of trust and accountability. I re**** on Airbnb to provide accurate availability and a safe, reliable booking experience. Instead, I was left to deal with the financial and emotional consequences of a problem I did not cause.

I expected Airbnb to take responsibility. Sadly, they have not.