Airbnb disaster

I booked a "luxury apartment" in Cape Town for January. This was not as per the photos on the web. It may have looked good at one time but the flat was grubby with broken things. A bed in the lounge and an extra bed in the one bedroom made the flat look like a hostel . Cupboards falling apart. Main door handle came off in the guest's hand. Could not close the bedroom door because the guests couldn't breathe as the aircon was dripping water and could not be used. Aircon in the main bedroom also dripping water. The place was grubby. The lift was not working. No one there to meet us when we arrived. We had to sit on the pavement to wait for someone to come. Difficulty getting hot water in the basin of the one bathroom. The owner could not speak good English and it was difficult to liaise with her over getting access to the premises and then when we told her we were not going to stay because of the condition of the apartment. This was not a luxury apartment as advertised. Far from it. I complained to Airbnb when I returned to Joburg and after some time of backwards and forwards I ended up with nothing. The owner was supposed to be a "superhost" but was far from it. I had to pay for 2 lots of accommodation so that I could give my daughter and her fiance the holiday they deserved.