AirBnb didn’t pay me. And they don’t care.

This past December, we decided to rent out our home on AirBnb for the first time. The listing and booking experience went exceptionally well and a wonderful family came to stay for a week. They paid their rent back in October but we’ve never received the money. I’ve tried communicating with AirBnb but the only available channel is to message them. And they’ve decided the issue isn’t with them but with Payoneer, an intermediary which has no contact centre. Surely AirBnb has a responsibility to ensure their hosts get paid? It’s not a lot of money, but we were counting on it to help us get through January.