AirBnB concern that we have

I don’t often write reviews, but our current situation with Airbnb demands attention. Our issue isn’t with Airbnb’s booking system, which generally performs well, but with the resolution of a serious problem from our side in South Africa. We own Critchley Stone Villa in Dullstroom and have worked diligently to earn our Superhost status. The complication arose when the previous owner did not properly transfer the property, inadvertently making us a cohost, which led to a double booking. Initially, this was just a minor hiccup. However, he then suspended the property, and this action mistakenly carried over to our account. We have made six direct calls to Airbnb, dealing with language barriers and incurring costs, trying to explain and resolve this matter repeatedly, yet our property remains unjustly suspended. Despite the many strengths of Airbnb, this experience has been exasperating. Based on previous successful interventions through HelloPeter, we are hopeful that posting this issue there will prompt the needed attention from Airbnb. Our contact details are already on their system, awaiting resolution."