1 reviews | Active since Dec 2016
AirBnb cancels a booking <24hours before checkin leaving a traveler stranded
Airbnb cancelled a booking with 24hour notice in Oct 2022 because they kicked a ********** host off the platform. I applaud their efforts to clean up their platform and kick off the oodles of ******** that have invaded their platform.
This sounds like a good thing until you learn that the market at the time requires 14days advanced booking if you want to get anything decent.
In the end I ended up having to pay 4x the price per night because of Airbnb's failure to make good on their Aircover promise to provide similar or better accommodation.
You may say it's easy to just postpone but this was a connecting booking I was already away from home so this was a connecting booking. I was very nearly stranded on the street because of the actions of Airbnb staff.
Support was very slow to respond and basically ignored me until well after this booking.
Don't bet your life on Aircover. I simply got a refund because Airbnb knew full well that there is no alternative available. But the refund only came a slow 5/6 days later. This means I needed to re-book a full week out of pocket while they sit on my money.
Sadly this was the best cancellation case this year.
Do yourself a favour and choose any other platform over AirBnb
