Abuse Card Details to trigger

Airbnb attempted to charge my card 10x in one day after a online payment limit was exceeded for my booking. What bugs me is that it's not logical to keep doing the same thing and expect different results when I first need to visit the bank to update this limit. And looking at the number of times they tried it seems like they also attempted the transaction again outside core banking hours.

To contrasts this: Which consumer in their right mind would reach checkout and repeatedly swipe their card after a card declines the first time? How could this be considered OK for a business with delegated authority to do the same?

It seems Airbnb feel they are covered by just writing in their terms that they can do whatever they please regardless of Consumer Protection laws out here. And firing off an Automated email before using an automated system is considered communication before they keep hitting your card over and over within minutes.

Email is not considered urgent communication in anyone's book.

When I supply card details for automated transactions it's delegated authority to act within an agreement much like a debit order. When this mandate is violated it's a serious issue.

The result is unusually high bank charges with no way this transaction would succeed prior to a visit to the bank.

By their response it seems they are doing this intentionally without any regard for customers or the fees they cause. And keep blaming the "system" which really is Airbnb no matter how they spin it.

This has been a very negative way for a company to respond on an issue that should not exist.

This type of behaviour indicates an industry problem much like we had with Debit Orders before stricter rules were enforced.

I expected Airbnb to get in touch so I can promptly solve the issue and then wait for my response or a day before retrying again. Instead they fire an email and keep on charging my card over and over.

Way to build trust Airbnb!