a consumer's awareness and vigilance!

I recently booked with AIRBNB as I had wonderful experiences in the past. I was booked for accommodation in Durban. Due to the airline cancelling I had to cancel my booking with AIRbnb. It was 15days before the date of my arrival. When I app**** for cancellation, I was only refunded less than 50%. Noting the unfairness of this I looked at its policy and contacted the support community. It took at least two to sort the problem as I was refunded the full amount with an apology by at least three people who were aware of the issue at hand. This experience proved to me that one should always question unfairness and check the policy of the company. As a consumer we rarely do this, so potentially loss out as a result. So thank you to Airbnb for the prompt response and efficiency in ensuring my total refund.

Savi Veerapan