Unsatisfactory, bad Customer Service

My flight booking was made via Flight Network to AirAsia, I have been on their website trying to cancel my flight booking for a month, Bo the chat robot is useless as so is Ava, their is no email address, the 20 contact numbers that was found is all invalid, I first told that I must go through my agent who is flight network, then I was asked for my 9 didget number that was quoted to me, when I did, I was told to contact Kiwi.com, when I did Kiwi.com does not have any booking for me. I am quite fedup and frustrated and extremely mad at the lack of empathy these businesses have towards their customers who by the way pay their salaries, AirAsia had the worst website that is so un user friendly. I need to speak to someone out there that would listen and respond to my request.