Unfair treatments

Im so sad and disappointed ,poor service and professionalism from Air agents . My friends and i booked one of their property in Cape Town Windblom Retreat before the pandemic ,we then decided to changed our dates, the first lady who was helping with reservations,during lock down called us to say they wont be working but once they back in the office she will call us . We moved to level 3 and 2 but she still didn't reach to us ,so i decide to call ,only to find out she is no longer with the company and we were assigned contact Melissa which was the new reservation person.

Firstly ,communication with this person was so poor,she hardly returned ,nor respond to any of my mails ,i will follow up multiple times and call before she could assist me. wen she finally did give my booking attention she had no information or whats so ever,which clearly shows that no proper hand over was done , I had to forward her my communication with the previous lady , relate all our telephonic communication so she can be on track ,

as soon as she was on track she told me it was impossible to change my dates as it is very late, How was it very late when the first lady told us we are welcome to change dates and once they back at the office she will contact us,i fought tooth and nail and eventual we reached an agreement that date will be changed , bare in mind accommodation was 90 % paid remaining amount was 1700 . So here i was sharing good news with the team we can finally travel and relax after this whole pandemic and stress . Lady Melissa send me back confirmation letter of new dates and rates which is double the about we had booked the property for R15292.00 .Windblom Retreat accommodation was R8456.23 for 3 nights and that was initially for September heritage long weekend .So because of the pandemic and all changes that happened ,fairness was to get accommodation with same amount like flight center did and still travel with out being financially affected.

The president has announced many times in his speech during the pandemic that people that were meant to travel will get gift voucher and will travel once regulations are at easy , We got massages from flight center that we will get vouchers an will use them when we ready to travel for the same destination and some amount , So shocking Air Agents couldn't offer us anything at all we instead had to fight with them to give us attention ,then change dates now the want us to pay double the amount and all they could tell us was that it is not their fault they are also affected by covid .