CB
Carmen B
1 reviews | Active since Dec 2019
27 Dec 2019, 14:20
Don't use AirAgents - Lagoon Beach 221
Completely unhappy with the way the booking has been handled. Getting into the apartment was a mission. There was never a so called concierge to meet to go through anything. My personal details have been leaked to other guests due to papers that need to be completed for AirAgents for the apartment were never collected. Which meant I got phone call at 2 in the morning from guests. I am also still waiting for my breakage deposit which had to be paid a week before arrival and we left 3 weeks ago. It is supposed to be refunded within 72 hours.
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AirAgents's replyOfficial
26 May 2022, 15:31Dear Carmen,
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrongI checked our records with our Accounts team and see that your breakage deposit was paid back to you in full. Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrongI checked our records with our Accounts team and see that your breakage deposit was paid back to you in full. Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team
AirAgents's reply26 May 2022, 15:31
Official
Dear Carmen,
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrongI checked our records with our Accounts team and see that your breakage deposit was paid back to you in full. Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrongI checked our records with our Accounts team and see that your breakage deposit was paid back to you in full. Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team