1 reviews | Active since Feb 2020
Don’t hand your credit card details to these guys!!
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Potential customers, please be mindful of using AirAgents/Blouberg Holiday Rentals. I had two major issues with these guys: 1) My credit card was billed FOUR times instead of once. Eventually my bank’s ***** team got involved and I had to cancel my credit card. Eventually the money was returned, but it cost me having to arrange a new credit card (at a cost that I had to bear) a few days before leaving Australia. 2) A window in the apartment was broken and the noise in the apartment made the place pretty much uninhabitable. Imagine what a70km/hr wind sounds like 16 floors up - it would be quieter if you lived inside a washing garden machine!! The concierge of AirAgents/Blouberg Rentals confirmed that this was a known existing issue and assumed it had been fixed. The fix that BHR offered was to shove a dishcloth in the gap and tape it with masking tape which didn’t work. We had to live like this for the duration of our stay and since we had already paid in full, AirAgents/Blouberg Holiday Rentals didn’t care about fixing the problem at all.
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrong.
Our sincere apologies about the issues with your credit card, it might have been a system or internet glitch, unfortunately these things happen, and it should have been communicated with you in a better way.
We have implemented a new system to report maintenance issues and to address them as soon as they come up.
Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team
Thank you for providing your very valuable feedback.
We here at HostAgents (formerly AirAgents), are doing a deep delve into all our processes and starting with reviews and guest feedback, as that is the best way to know where we are going right and where we are going wrong.
Our sincere apologies about the issues with your credit card, it might have been a system or internet glitch, unfortunately these things happen, and it should have been communicated with you in a better way.
We have implemented a new system to report maintenance issues and to address them as soon as they come up.
Please also note that all our current Property Managers are undergoing refresher training in order to provide the best guest experience at the properties they book.
We hope to welcome you back one day to experience an improved product and service delivery.
Kind regards,
The HostAgents Team