KS
Kavitha S
1 reviews | Active since Dec 2021
29 Dec 2021, 09:23
Cancellation
I have cancelled with Airagents for a booking I made on booking.com. they rejected my credit card on booking.com and made me pay using paygate. I cancelled within the cancellation period, free cancellation before 2022-01-16 and I cancelled on 2021-12-18. I have requested my refund and instead they debited me again and they insist that it is a credit. My bank ***** dept have confirmed that it is infact a debit. I have not received my money yet. I am extremely upset. Why does booking.com support these people
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AirAgents's replyOfficial
04 Jul 2022, 13:18Hi Kavitha, thank you for your valuable feedback. We are always on the pursuit of improving our operations, and value your feedback to see if and where we can do that. We are very sorry to hear that your experience was less than desirable. We have employed four more people in our Accounts team in order to ensure refunds get processed timeously. Our Accounts team advised that you were refunded the total value that was due. We have also grown our entire team and operation to ensure guests have a pleasant experience from booking, through to check-out. We hope to welcome you back to any one of our properties in the future. The HostAgents Team
AirAgents's reply04 Jul 2022, 13:18
Official
Hi Kavitha, thank you for your valuable feedback. We are always on the pursuit of improving our operations, and value your feedback to see if and where we can do that. We are very sorry to hear that your experience was less than desirable. We have employed four more people in our Accounts team in order to ensure refunds get processed timeously. Our Accounts team advised that you were refunded the total value that was due. We have also grown our entire team and operation to ensure guests have a pleasant experience from booking, through to check-out. We hope to welcome you back to any one of our properties in the future. The HostAgents Team