Unhelpful call centre

Trying to pre-book a gluten free vegan meal is impossible. I sent an email due to there being the double requirement only to be told to use the website after further explanation I was informed the meal was booked under the VGML code which is clearly for a Vegetarian Meal which is even evident on the Air Seychelles website. The dishonesty is pathetic to say the least, There was no response to my initial email which I had to follow-up.