gF
gary F

1 reviews | Active since Feb 2015

20 Apr 2015, 13:20

poor service and lying

my recent experience flying between Cape Town and Mahe in Seychelles was nothing short of diabolical. They changed times of departure two weeks before leaving, AFTER our booking was made. No apologies, no reasons, nothing. we had to to pay charges for changing our CT JHB tickets.We then stood at the check in desk for 45 minutes while the check in staff tried to book our groups' seats near each other, AFTER we had pre-booked seats together through the office. these staff, as well as the inflight staff were unfriendly and unhelpful. On our return, we arrived at the airport and two hours before the plane was scheduled to leave the report a 1 hour delay meaning we miss our connecting flight. The Air Seychelles staff at Mahe airport BLATANTLY **** telling us 1) there were no available flights that night to CT so they would have to book us the following morning on another flight, and 2) they would cover the cost. we arrived in JHB at 8pm to find that they had not booked us another flight and they would not cover the cost of a new ticket. This whole experience with Air Seychelles has cost me R4000 and I am yet to get one apology or one person to take responsibly. its a DISGRACE!

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