MJ
Martin J

1 reviews | Active since Sept 2014

02 Feb 2015, 12:42

No reimbur*****t of incorrect Air Tickets

During November 2014 I have booked and paid tickets for my wife and I from Cape Town to Windhoek in Namibia. I received my tickets issued correctly but my wife's name was incorrect. I forwarded her correct names to the Air Namibia's offices who responded in saying that I must pay R200 for the correction of her name on the ticket. My response was that it is an Air Namibia mistake and not mine. I had no response after several requests.<br> In the first week of December 2014, we used the tickets with the incorrect names and we were allowed to fly with these tickets to Windhoek. On return my wife was not allowed to board. I was forced to buy a further ticket for her one way return to Cape Town. I did so as the Air Namibia office's sis not accept that they have made a mistake in their offices.<br> I have phoned now every week and sent mails every week requesting the reimbur*****t of the 2nd ticket. I get no response. It is now 3 months since I booked the tickets and 2 months since I had to buy the second ticket.<br> <br> Air Namibia is not answering any of my requests to refund my monies.

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