AIR NAMIBIA PAY BACK MY MONEY

PAY BACK MY MONEY AIR NAMIBIA!!!!!!!!!

I have purchased tickets on the 23rd November at around 5pm,I was trying to book and pay for the tickets online,The Air Namibia website had an issue accepting my South African credit card,I always have the exact same problem with your website,I then decided to call the air namibia offices,I was told by the consultant to please do an eft using the ticket reference on my eft reference,I did the eft to your fnb bank account,I Used an fab Namibia account to pay,I then emailed the proof of payment as instructed by the consultant she then confirmed the email was received and the ticket was valid

On the 27th November on my day of departure I arrived at the airport and the ticket was cancelled I then had to purchase a one way flight to Windhoek at an extremely high price of R8730.00 for three passengers,As soon as I arrived in Windhoek I went to the Air Namibia offices,Everyone refused to assist me in obtaining my refund

I am always experiencing pathetic and unacceptable service with your air line on our last flight the reference numbers did not pick up,On the previous flight our bags were missing.

Kindly investigate these issues as a matter of urgency and we would like to request an immediate refund for the flight purchased on the 27th November 2018!!!!!

This service is extremely pathetic and unacceptable

Kindly have this resolved as a matter of urgency and PAY BACK MY MONEY

Regards