Monies deducted from bank account without booking confirmation

<p>On Saturday the 13th of August I tried to book a flight for myself (one person) from Kolkata to Mumbai for the 29th of December at 16.00pm on flight AI 773, on the Air India webpage.</p> <p>When I did the booking and paid, I received the web prompt saying that “Your session has expired” however, R8535INR was deducted from my bank account and I received no booking confirmation.</p> <p>I then proceeded to consult with one of the advisers on the online chat channel who said that I had no booking on your system, that it was an unusual system fault and that I should attempt the transaction again.</p> <p>Upon doing the transaction for the second time, the same occurred: I received the same error message, R8535INR was deducted from my bank account and I received NO booking confirmation.</p> <p>I then wrote an email to the customer services department requesting a refund and/or booking.</p> <p>Then on the 17th of August at 3.09am TWO further deductions of R8535INR went off my account again with reference “AIR INDIA LIMITED”.</p> <p>However, at 07.21am on the 17th of August I received an email from the Ecommerce department saying that the “transaction was not successful as the payment did not get credited to the Air India account“.</p> <p>I responded to ecommerce at 08.15am informing them that monies were deducted from my account again and requested a refund.</p> <p>I have yet to receive any response but have received ONE refund for R8535INR on the 19th of August.</p> <p>Since then I have tried to contact Air India to resolve this matter on the 4th of October, 20th and 6th of September as well as the 30th, 23rd, 18th, 17th and 13th of August.</p> <p>The two email responses I did receive have been to say:</p> <p>"We are sorry for the delay caused in replying to your email. In reference to your e-mail we certainly understand your situation and hence we have processed your request/concern to the relevant department. We request you to kindly wait for some time for an appropriate reply. "</p> <p>It is now two months later and I am still owed monies by Air India.</p> <p>I am thus posting my complaint on HelloPeter, in the hope that someone can respond and assist me regarding this matter.</p> <p>I would like a refund for the monies deducted. I do not require the flight I wanted to purchase anymore as I have made other arrangements.</p> <p> </p> <p> </p>