Worst customer service by KLM

Theft from luggage:

On 14 Sept 2019 I was on board KLM flight KL0597 from BCN to CPT. Upon arrival in South Africa I received an e-mail stating that my luggage was delayed and will not be arriving with me. I subsequently filed a delayed baggage form and awaited further instructions. My luggage arrived 2 days later via courier (The Bag Guys). Upon further inspection my zip ties had been removed and several items were ****** from my bag. These were not considered valuable, but they are essential: A hair dryer, an Osprey back pack and a Le Creuset wine opener (that had been a gift) and is not allowed in carry-on luggage. These items all have to be replaced. The knowledge, however, that someone had gone through my clothing and possesions is most upsetting. Ironically though, I had paid an additional R1694 to have my bag checked on 2 flights. Having paid this, I expected to have my bag - in it’s original state - when I arrived at my final destination. Unfortunately this service was not rendered to me. This was my first time flying with KLM and I can honestly say I have not had this happen with any onther airline I have flown with - be it internationally or domestically. I much rather then prefer Qatar or Emirates where you don’t miss your connecting flight and they don’t have delayed luggage with items ****** from it. I hope you can provide me with a solution to this problem and seriously consider investigation as my travel companion also had significant loss due to theft from her luggage.

Since this loss and a 4 week back-and-forth process I was eventually sent a mail informing me that I would be compensated for my loss. That was on 08/10/2019. 6 weeks ago. I was told payment would be affected within 3 weeks. I have sent numerous follow-up e-mails, but have not received a single reply. There is also no direct way to speak to a human being - only automated or generic replies to Facebook messages (my only other alternative). Most frustrating experience ever with an airline.