Unauthorised Credit card reversal -double debiting

I bought tickets from Airfrance Online on the 21st of March 2015. I paid for these tickets using my cheque card. I then got a call from my bank for authorization of this payment of R 13 657.44. Then on the 26th of March two payments of R 6 828.72 which amount to R13 657.44 were then deducted from my account.<br> <br> On the 26th of March i then called Airfrance customer service *** / ***to complain about this and they asked me to write an email to: ***, which i did. I have not received any response from them, all i got was an automated generic e-mail. On sunday the 29th i then went onto their website to lodge a complaint, i also got an automated generic response Ref# ***. Today Monday the 30th of March i called their customer center again and the lady said to me that accounts will look into it. I then told her to tell me when they will look into it and she says she does not know.<br> <br> The problem is that my debit orders are due to run on the 1st of April, and Airfrance is taking this issue very lightly and i feel like they do not care about my inconvenience and nobody from Airfrance is doing anything about this as there is no communication.