terrible service and equipment not working

The flight from JHB to Paris was very uncomfortable, the food not good and the whiskey terrible! <br> The flight from Stockholm to Paris was as bad, and the service worse. <br> The return flight from Paris to JHB was the absolute pits, and the tray and TV were broken! <br> Imagine 11 hours without TV and eating off your lap. The staff said they no longer carry tools onboard to make these fixes, it should have been checked before takeoff!<br> The JHB office refused to give me the MD's name and contact details, and even to complain they require that I use Facebook or Twitter- neither which I use<br> I will continue to try and get compensation for such a bad flight, but they rely on people just giving up.....