Shocking and Disgusting!

KLM is the worst airline that we have ever travelled on. We were made to wait, with 4 small children, standing for over 2 hours, while they received clearance for our check in. They were not busy. but could not be bothered to offer us a seat, a lounge to wait in or any other kind of service.

They lost all of our bags and car seats and were not even available to contact for temporary c****ats for our children. We only received our bags etc 3 days later. and when we received them, they had been rifled through and things were missing. On top of that, it has been 2 months and the airline has not responded to our multiple emails and messages for an update on reimbur*****t.

There was no entertainment on our flights for our 4 year old, who was completely bored for our 30 hour flight.... then our children got sick from the food. We were shouted at and humiliated by staff over the loud speaker for responding when our child was vomiting. And then they did nothing to help us, when our child was so obviously sick.

Our entire KLM experience was so terrible. I cannot believe that anyone would fly an airline like this. And they have not even offered any kind of compensation for this entire experience. "I am sorry for your inconvenience." is all we heard. This was not an inconvenience. This was traumatic, Our children never want to fly again, thanks to you!

Un.Believable!