Reimbur*****t problem

I have an Airfrance issued by the spain branch, but as I live in SA I was told to send an email to *** and attach the voucher to be reimburse the value into the same credit card the booking was done.<br> Altough, after send the email I call Airfrance branch and I was told to call the Spanish shop to solve That. I did That and I was told to contact the South African branch.<br> Everybody keep passing the buck and I cannot have this issue solved.<br> I have until the 25th June 2015 to solve That or I'll loose the money.<br> It looks Airfrance is pushing me to use the voucher without any reason to travel right now, That means they will \stay"with my money because they do not want to pay me back.<br> For a company who praise for an excelente service for their clientes"