No customer service

Absolutely shocking service experienced thus far.

Firstly my baggage was lost with no communication for more than a week, and having followed the protocol of opening a baggage claim on their site, my claim was removed due to me constantly having to follow up and subsequently not being able to see the status of my baggage and whether it has been found and when i could expect delivery thereof.

Thereafter I submitted a compensation claim, as instructed by their team, to retrieve the money I now had to spend to purchase new clothes and essentials whilst waiting for my bag, and having to survive the cold winters in Europe. My claim was pushed aside with an automated “due to high call volumes your claim is delayed” which was more than a week ago.

As customers we spend a lot of money to support your business and yet your customer service is non existent.

Greatly dissatisfied and would not recommend their services.