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Nomthandazo L

1 reviews | Active since Apr 2015

07 Jul 2024, 23:54

Luggage not delivered

My mother arrived on Friday the 5th July 2024 from Amsterdam with KLM flight KLM 597 with my daughter and brother. She was told her luggage is still on the way they will deliver it to her on Sunday. But we have been given a run around at the Cape Town international airport we spoken to Ovayo who promised to assist and said the luggage will arrive tonight but we went again they said luggage has not arrived. What a pathetic service we have received my daughter is without clothes we are spending so much money trying going to the airport trying to sort this out but we are not winning. Is it because she is a single black woman that you feel that she does not deserve her belongings? My mother worked hard for this trip and she has a return flight with you guys but you are not rendering the service that you are suppose to provide.

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Nomthandazo L's update08 Jul 2024, 00:09
Reviewer Update
This delay has caused such a inconvenience to me my mother and daughter, my mother not having access to her belongings and spending so much money buying gifts for the family only to arrive in South Africa empty hand and experiencing such a pathetic service with a supposedly trusted and huge airline such as this. We have been patient enough and need this sorted as soon as possible and I want someone to be responsible as your policy is very clear with regards to luggage not been delivered.