Lost Baggage

<p>Despite several emails and telephone calls, KLM has still not found my brother's lost luggage when he flew to Panama 6Oct2016. The baggage was received in Panama and confirmed by the local staff. Yet, nobody is willing to assist in retrieving the lost luggage. Emails are being ignored. This disposition has cost my brother has caused lots of stress, frustration and loss of income in these 5 months.</p> <p>My request for reimbur*****t was declined YET they have not bothered to find the baggage. </p> <p>I sincerely hope KLM will assist in resolving this issue ASAP.</p>