KLM TERRIBLE COMMUNICATION AND SERVICE

I’ll keep this review simple. If I could give you a 0/5, I would. I feel that if I make this review too long, you people at KLM won’t bother reading it, just like I’m sure you haven’t bothered doing anything about my missing suitcase.

It’s been three weeks, NOT three days, read that again, THREE WEEKS since I arrived back in JNB.

I have called EVERY SINGLE DAY since I arrived back in Joburg to find out what is going on with my missing suitcase. I physically went in to OR Tambo and discovered that my bag is still sitting in Atlanta and has lost the airline tag. How do we know it’s my bag then? My PERSONAL luggage name tag on the bag indicates it belongs to me!

Every time I call your office, they tell me something different. First, you’re “waiting for confirmation”… confirmation on what?! Then I call and I TELL YOU that my bag is in Atlanta.

Okay fine, you ask me to do an inventory list of what is in the bag to confirm it is my bag sitting in Atlanta. I complete the list and also add in the fact that the suitcase that is missing is a brand new bag. You have the inventory list and now again, “we’re waiting on confirmation”. How hard is it to confirm that the bag is mine and send the it to JNB?!!! It shouldn’t take you 3 weeks to open and check the bag!! There are daily, I repeat DAILY, flights from Atlanta to JNB and your excuse again is you are now waiting for confirmation?????

The best part about this entire ordeal?! I have not received ANY communication from KLM’s side AT ALL! The only way I have any updates regarding my bag is because I have personally called every single day!! Sometimes even twice a day!

Are you going to do something about my missing bag and actually make contact with me, the customer?!

I want compensation for the things I have had to replace while the bag is missing AND I want my suitcase returned. Return the bag AND compensate me, why? We KNOW where the bag is, it’s not like it’s LOST!

Someone from KLM better contact me and get my bag to JNB!!

My babies stuff is in that bag too, important things that have now had to be replaced because you keep telling me the bag is there but it isn’t confirmed on a flight. I must be stupid to believe your airlines that the bag is going to “be put on a flight, you just don’t know which flight”

DO BETTER KLM - THIS IS PATHETIC!