KLM stole my money

KLM blatantly stole my money

I booked two tickets from JNB to AMS for a business trip. I specifically selected the Standard + option to have fully flexible tickets with zero change fees, as this was for business.

The problems started on check-in when we realized we are allowed zero checked luggage. When querying this I was told I had bought their cheapest basic FLEXI ticket.

I sent proof that this was not the case. After two weeks of been given the run around by their useless help-desk I am no further. They admit they can see I wanted to book the fully flexible ticket, but say the changed the fare type halfway through the booking.

I was definitely not advised of this and the cost of the ticket remained the expensive option.

I feel like they have ****** my money and there is no shame on their part. What a *******. All you get is a scripted reply to say they cant change anything. Basic economy ticket with no checked luggage has cost me R 23,000 from Johannesburg to Amsterdam.

I will never give them my business again as they are ***********, unashamed and basically useless.

BEWARE of this company. They are not there to look after their customers, just to rip you off.

BOOKING REF : (WBOR3E)