KLM South Africa staff an embarresment to SA and KLM brand

I'm highly upset about KLM after my flight yesterday. KL0591 to JHB. Not only was the service on the plane bad (you hardly saw an air hostess) but then to have a whole container of baggage being left behind in Amsterdam is totally ridiculous. Then we had to deal with the rude, arrogant, obnoxious and totally *********** KLM South African staff at OR Tambo International. Firstly, they just stood around chatting while we waited for over an hour for our non existent baggage to come out. Not one of them came to tell us there was a problem. Only when the passengers started asking questions did they finally try to do something, while at the same time being extremely rude and condescending towards the passengers. When we were finally told to go to the baggage claim office, we were treated yet again with arrogance and *********** personnel. They didn't even have enough forms for people to complete and one person helped over 50 people while the rest stood around doing nothing. Your KLM South African team are an embarresment to the country and the KLM brand. We were informed our bags would be delivered to us today. However today I got a call from Bidair saying I need to collect my baggage as the KLM staff gave us the wrong information. This service is beyond pathetic and I will not promote the KLM brand ever again. You should be ashamed of how you treat your passengers. Highly disgusted.