KLM NIGHTMARE

I am so annoyed!!! Logged a complaint over 3 months ago for an error on booking which disrupted our whole trip and on return damaged luggage. Chased the query and absolute no movement. Is there an travel ombudsman who can fight this with KLM!! Three month and no response. Beyond fed up! In my opinion KLM needs a wake up the customer services dept! Out of pocket for an error on there side and damaged luggage!!!