KLM badly damaged our bags and since March 2022 no solution!

Dear KLM Royal Dutch Airlines management,

-KLM Case# C-*** -Date initially reported: 30 March 2022, at 11:15 pm

My husband and I have been struggling to get a reply from you to finally sort this out, for months. We sent several emails that were ignored and tried to call too. This is not acceptable!Now looking into your Hellopeter reports I see that many faced the exact same problem with you in regards to luggages. See how many bad reports (ignored!) in the link below: https://www.hellopeter.com/air-france-klm

See all our correspondences below. We called your Customer Service# ***and spoke to Mrs Elisabeth at 8:17 am, 3rd August 2022, your system told me to press 4 for claims & luggage status however Elisabeth said that went through to reservation, so the tel system is messed up too. She placed me on hold for over 6 min then placed the phone down! Called again and spoke to Wayne at 8:27am and he confirmed that i needed to press again option 4 but after 1.5 hours later! We will need the luggages which was very expensive. Note that this is the beginning of the process to look for our rights.Urgently revert to our new email (this one) sent to you today again. We hope you see that this is a tentative to help you and we hope you will make the right decision to honour your clients (or family members like you call us all) changing this experience to a good one in the end. Yours truly, Karim P.Case# C-*** ---------- Forwarded message --------- From: Karim P. <***> Date: Sat, 4 Jun 2022 at 15:17 Subject: Re: Regarding your request: [C-***] To: <***> Cc: Manuel P. <***>

Good day KLM customer care. This process is taking too long.We initially contacted you guys at the first week of April 2022 and today is 4th June 2022 and were not resolved.We don't have feedback on my email below sent on 26 April 2022... This is not acceptable. Please: 1-Open a complaint and send the reference number. Request a complaint/customer care manager to reply to this email urgently.2-Finilize the process and refund us urgently. If we don't hear from you by Monday 6th Jun 2022 in the morning, we will start by reporting at Hellopeter. Rgds.Karim P. ---------- Forwarded message --------- From: Karim P. <***> Date: Tue, 26 Apr 2022 at 10:42 Subject: Re: Regarding your request: [C-***] To: <***>

Dear KLM, Note that unfortunately I found out that my second bag was also damaged in a hidden area. See photo attached. It is the same size and standard bag we bought at the same time. This amount is way lower compared to the price of my bags. These bags are a high standard bag we bought in the USA, which we are very surprised how it was damaged the way it was damaged. See attached the price we checked online ($239.99 USD). I have been very busy and I can not be giving attention to this, having said that I give full authority to my husband (Manuel P.) to assist me in this situation and he is copied on this email. For faster feedback, see our Telegram/WhatsApp +*** (my husband) / (mine) +***.Please liaise with him to solve this as soon as possible and keep me posted in all emails. We trust that this process will go smoothly and peacefully, helping to change my first impression, as it was our very first time flying with you guys.

Yours truly, Karim P. KLM Case# C-***