HORRIBLE SERVICE !! TOTALLY UNACCEPTABLE !!

We called KLM call center on ***7 multiple times (2014 and 2015) to confirm how we fly with our pet (small dog) abroad with us on the same flight. On all occasions we were told that we will need to fly from CPT int airport as JHB does not accommodate this service. <br> <br> So on the 12th of May KLM took our bookings over the phone and this was confirmed again that we can only fly from CPT. While busy with all the certificates we require, our Vet advised us that it is better to go through an agent and that South African law states that all animals need to go through Cargo when leaving the country. And that we can fly from JHB . He put us in contact with Rachel in KLM's Cargo division, who confirmed we can actually fly from JHB and book our Animal on the same flight to Amsterdam, and in order to do that we have to work through an Airline Agent !?! They charge rate per kg cargo and book the pet to fly on the same flight. Same process for flying from CPT??<br> <br> Now KLM wants to charge us for changing our tickets (due to their BAD ADVICE) to leave from CPT instead of JHB, Not to mention the R3,5k we already spent to get to CPT! This is a terrible experience! Still waiting for call back!