Good service on board but luggage issues

My experience with Air France (Frankfurt-Cape Town via Paris) has been average to say the least.

In general, the service during the flight was quite good in terms of the quality of the food served, entertainment, etc. The flight attendants were friendly and I was very pleased.

However, I am still facing some problems concerning my luggage. Both bags only arrived two (and a half) days later in Cape Town. As I had to attend a business meeting one day after my arrival and was only left with my hand luggage containing nothing but my laptop, notes, etc. I had to buy new clothes for the meeting. I expect Air France to refund the money I spent, but so far nothing has happened apart from one Email apologising for the inconvenience (which I still appreciate) and the request to list the items I had to buy as well as their price. This is a good start but ever since I have not been contacted anymore although I rep**** immediately.

When the luggage was finally delivered, I was quite happy and started to forget about the inconvenience. However, I soon came to realise that some items (quite a few jackets) were missing. I do not know who exactly is responsible for this, but somewhere between Frankfurt and the apartment in Cape Town the bags were opened. I am currently counting three jackets worth about 250-300 Euro/ R4250-R5100 that were ******. Someone needs to take responsibility for this matter but it has been one week since I arrived and the reactions to my immediate complaint via the online form leave much to be desired.

I am hoping to hear from Air France soon and will most probably stick to Air Namibia for my upcoming flights.