Flight Disruption

My original flight from port of spain to amsterdam on 15 Nov 22 was changed from 18:15, to departing at 22:45, booking reference 2JK6A8.

I was not going to my make the connection as the flight from Amsterdam to cape town, left AMS at 10:30 on 16 Nov 22 and I was only arriving in AMS at 12:45 on 16 Nov 22 as stated in the KLM App.

On Morning of 14 Nov 22, I made contact with my office who booked the tickets, and they said that this was klms disruption and klm should rebook flights and accommodate me. Now being totally in another continent and having to chat with a klm agent on whatsapp, made it extremely difficult to navigate the alternate routes as I am a south african passport holder, with no schengen visa for alternative travel via other countriesl. I am also didnt have many choices when it came to hotel bookings in AMS.

A very good Klm whatsapp agent was able to secure a flight on 17 Nov 22 from Amsterdam to cape town, however the hotel booking for 16 Nov 22 had to be paid by myself and agent advised I should speak to the ground Staff and enquire on how to claim back the expense.

I travel with KLM every second month, and hope that KLM can accommodate my expense request. Ground staff were not able to grant me a voucher