DONT FLY WITH KLM - unhelpful and rude staff wint issue ticket that is paid for

I purchased a ticket 8 days ago on the klm app, the ticket was never issued. The payment was made and the money was taken out of my account. I have spent 8 days fighting for a ticket I have paid for wasted hours out of my day and hundreds of rands on airtime speaking to unhelpful and rude agents. No one can pass me on to a supervisor or manager to sort of this matter out. KLM has constantly tired to repurchase the ticket from my account without my permission. They are holding onto my funds and refuse to return them I have asked repeatedly to please send me a letter so my bank can reverse the charge or if they can decline the payment the fund would appear in my account. Unfortunately no one calls me back I am lucky if I get a response via email I get placed on hold for hours at a time. I would not recommend KLM.

I got hold of the ***** department in capitec bank as KLM are trying to purchase the ticket from my account with out my permission. They already have the 13k for the ticket so I don't know what purchase is being made. The bank called and spoke to all agents available requesting the letter to refund the money back in ny account with Unfortunately no such luck KLM has just refused to assist and keep telling me to wait 72 hours however I purchased the ticket on the 11 April 2024 today is the 19 April 24 to have paid for something and not receive it and then to try charge me again is unacceptable.