CUSTOMER CARE ends after having paid

Minor issue that is telling something about KLM's Customer non-Care. It concerns frequent flyer miles that have been booked on the wrong accounts. It took a while, but KLM finally admitted having made the mistake. It apologised and then ... nothing. KLM does not feel responsible for getting our miles on the correct accounts. Mind you, KLM should have all the required information in its system as the tickets were booked directly on line using KLM's website, the boarding passes (with the correct accounts mentioned on it) were sent by KLM to us on the day of the flight, KLM's own personnel took care of checking in and boarding at KLM's home base at Schiphol/Amsterdam. It may be a minor issue compared to what others have experienced with KLM, but it is also a minor issue for KLM to solve. Unfortunately it seems to prefer losing clients over taking good care of them. I'm not passing on all the details, but believe me if I say that KLM doesn't even shy away from coming up with 'fairy tales' to avoid further discussion. Embarrassing! In my opinion it is a breach of contract. Frequent flyer miles are part of the deal and ours should be delivered by KLM on the correct accounts.