Couldn't Give a You-Know-What

My KLM flight via Amsterdam was cancelled Sunday morning, so they handed me off to Air France via Paris, and then Libraville, Gabon. That's 3 different flights, the first 2 Air France, the last one ASKY, an African airline I'd never heard of. It was impossible for me to check in online on KLM. Error, error, error. Air France could only get me boarding passes for their flights and tell me to get the last one at the airport in Gabon. But then I gotta go to check-in counter, in Gabon, which is technicaly INSIDE the country. I can't get into the country because I don't have a visa or this "international vaccination certificate" that they insist on. And no one speaks any English.

KLM no help at all, just wiped their hands off me. Don't give any of this information, cannot help when I'm there, I almost miss my flight from Gabon, I ask the pilot if he's sure my bags will be automatically transferred or if I'm supposed to transfer them myself, he's like sure, absolutely. Get back to Joburg after 2AM, my luggage did not come with.

KLM won't accept any report or claim about my bags because they didn't operate the flight. Air France won't accept because they were only the first two legs (i.e. they were responsible for TWO THIRDS of the trip). Nope, I have to report to ASKY, whom I never booked with in the first place. KLM just shunted me to that flight and said "you're on your own."

I knew for years from the awful, buggy website that KLM was teetering on the edge of catastrophe and yep, this proved it. They have no systems and solutions in place, it's all just crisis management.

KLM will be avoided at all costs in future.