Compensation outstanding, overbooked, lost luggage

We flew from Paris to Rome on 24 March 2016, whereby we had booked the tickets almost 6 months ago.<br> Upon arriving at the airport we were told the flights are overbooked. We were a group of 4 and could not fly together, we spent the whole day at the airport on standby as the flights were all full. We were offered compensation of 250euro each which we 'cashed in' at the airport in Rome. They advised the monies would reflect in our account within 24 hours. Its more than 3 weeks and we still have not received compensation. The call centre in SA cannot help us as we cashed in Rome. The call centre does not respond to emails and we are left to call internationally to get this resolved.<br> <br> In addition, 2 of us had our luggage lost which we only got back several days later. We having the same terrible service and none response regarding this claim for the expenses we had to incur whilst not having our bags. No response from Air France, no payment, Call centre does not get back to us or allow to escalate the matter. The cost to our account for all of this was way of R25,000.00 loss that we suffered. No apology. Will never ever fly Air France Again. Several ppl had same experience