Beware of KLM

I booked 4 tickets with your south african office over the phone. The reason I booked over the phone was due to your system not allowing me to book a seat for my child younger than 2 years online. First I was told by the booking office over the phone that it couldn't be done, but after seeing the message on the website that I should call in to book a seat for infant, I decided to drop the call and call back hoping for a more competent person to answer on the next round.

The next person confirmed it could be done and off we went with the process. I provided my credit card details, once flight was confirmed I noticed that the transaction was put through twice. I was therefore charged R74 000 twice (R150k). I contacted my bank and got the authorization number to have Transaction reversed and provided it to KLM to remove the hold on my account.

It has now been 3 days, during which I have called the call centre 12 times, sent 3 emails, and laid a complaint om KLM's complainrs department. The only feedback I have received to date was that I need not worry, this type of thing happens from time to time. I have further asked to speak to a manager and had a conference call with the Visa department, in which the Visa department said they had not received any requests from KLM to reverse the transaction, After 3 days!!! The manager from KLM was clearly unaware that they had to send a request for cancelation to VISA to reverse the transaction.

So here I sit, with R75k short, unable to book the rest my holiday itinerary thanks to this useless company.

This airline KLM/Air France is *********** from bottom all the way to the top. No matter how high up you go, they all have one thing in common... incompetence.

You can expect a letter of demand from my attorney shortly and I will cancel flight and never book with you again.

If you're planning to book with KLM, beware, these guys are only good at two things, taking your money and covering themselves for when they slip up.

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