Air France ruined our honeymoon.

We arrived from Venice on Friday the 10th of August. Since our arrival in Paris, Air France had lost our luggage. My husband is on chronic medication which I have mentioned to the Air France staff on the Facebook page as well as at the airport, it fell on deaf ears.

Instead of sending the bags to us in Paris, it was sent back to Venice, then back to Paris and it has been at the airport for the past few days and was never sent to us.

We have been **** too everyday since arrival that the bags are coming the same day and never arrived. We have been in contact with the baggage department as well as the official Facebook page who told us to come to the airport on the day we were leaving and our baggage would be given to us easily.

we rushed to the airport, and ran frantically to the other end of the airport only to be received by the most arrogant, rude and nasty staff we had ever encountered.

At first the woman that assisted us was so uninterested and rude and said that she could only locate one bag, (when on the tracking website as well as the Facebook page, it states clearly that both bags had been found). We asked for a manager as she stated she could not give us any bags. He was even more unhelpful (to say the least) and kept trying to send us off saying that our flight is boarding we must go - why did we chose Air France if we had an issue - he stated that the Air France official page information was 'mistaken' and 'nonsense'-he mentioned that our luggage was in the Paris airport but he could not give it to us. When we asked why could we not get our bags after all it is ours he said that it needed to go through security and whole lot of other 'channels' and carried on trying to chase us away and get us out of his hair.

Eventually we left as our flight was boarding and this is how we ended our honeymoon frustrated, very upset (me in tears all the way to South Africa) and disappointed to say the least. After we had left, the official Air France Facebook person said in a nut shell that i should've known that the bag would go through channels and it would not be so easy to obtain (they never mentioned anything about this before and spoke as if it would be given to us easily) and they cannot help with the way we were treated besides me lodging a complaint on the website.

By the manager saying that he can’t help us and why did we decide to travel on Air France was appalling. Everyone in this airline passes the buck to the next and cannot give any answers as to why we were told to come fetch the luggage and then refused!

What surprised us most was he was rude, arrogant and was very nasty to me especially being a woman, this is how Air France treats their passengers. Air France has humiliated us.Making passengers run around for baggage, telling them they can collect their belongings, and then refusing to give it to them when they get there!

This experience has ruined our honeymoon and literally made my husband more sick and me in tears everyday that we spent in Paris. We could not do half the things we wanted to do as we had nothing. The time we should've spent together we spent shopping for unnecessary items and spending unnecessary money.

It has been a week, we are back in South Africa and still no luggage, no communication and no relief.

Not only is their service horrid, their flight was terrible (bumping, sudden turns, bad landing and ran out of food when the plane was not even full!)

Whomever is thinking of using this airline, think again.