AIR FRANCE KLM & KENYA AIRWAYS - DISGUSTING CLIENT SERVICE and RESERVATION SERVICE

i have been trying to contact air france / klm / kenya airways , to arrange for my december 2018 holidays. i have tried the online booking sysytem, but had some questions to ask, so decided to call them. i have tried all the numbers on the website , and checked with TELKOM directory services whether the phone numbers worked , as i was ringing and ringing and NO ONE ANSWERED!!! ? so i decided to go into their office in rivonia rd . i was told that they DO NOT DEAL FACE TO FACE WITH THE PUBLIC. the receptionist told me to call them??? when i asked him what numbers i should call, HE HAD TO LOOK THEM UP ????i called from the reception area , and again the numbers rang and rang , then i message telling me that the offices were called , and should call during office hours 9-1600 hours. IT WAS 230 PM????!! how these businesses stay in business , is beyond belief!!! may be i should go back to flying SAA!!!!!