2 Days without baggage and no info to assist.

@ days now and still waiting for my luggage. I understand these things happen, but they delayed our flight by 30 minutes to load the luggage.....or so they announced. They even encouraged me to check my travel bag because they said the cabin was "unusually fuill" which I did and which has left me without the basics needed. One day, I understand. 2 days. No, unacceptable, especially after approx 22 hours on a flight. Then the system which they offer for tracking has not been updated and has the same status for over 24 hours that it is in transit. When you call their customer care line and wait 25 minutes to get connected, don't make the mistake of politely expressing your frustration when they cannot actually tell you where your luggage is or why it is delayed. So the KLM line then insisted quite firmly that I must designate then whether I want it delivered to my house or do I want to pick it up. They don't know where it is or when it is coming but they insisted I give them the time . Though I don't actually know where I will be and now I do not trust them so I said I would pick it up at the airport which is another inconvenience. It is clear KLM has no real sympathy or regret for my loss, delays, stress or frustration. I have flown with them for years, never again due to being treated in this manner. So Delays, misinformation, lack of information....and ongoing inability to be of assistance - so unwilling to take responsibility or action to assist in an appropriate manner. Sorry KLM, this review is true and factual. Major dissapointment.