Terrible service

What a terrible experience flying all the way to Paris and having your luggage lost, then the staff refusing to assist to log a claim and literally chasing you from the airport insisting do it yourself on a laptop, or online when in fact they knew their systems were offline, the level of ****** and lack of customer service was appalling, after some time we had to leave and find a way to log the claim, my language was later recovery by the help of a friend who had called the airline from SA,I then had to spend thousands of rands to buy clothes and toiletries as this was a trip i spent 3 years planing with my daughter to Disney. After buying and replacing stuff we were then ****** on the trained and all our money, receipts were ******, I logged a claim and to date I have not received any feedback from they end