Poor claim handling & unprofessional service from Air France KLM

Delayed & damaged luggage, and no feedback for the claim process:

Claim Ref: C-***

Bad experience with Air France KLM.

Flight was delayed with more than 2 hours from DUB to CDG, CDG to JNB, which resulted in most of passenger's luggage not arriving in final destination.

My luggage was delayed for 8 days, and when it finally arrived it was completely damaged.

I submitted the claim on 5 December 2022, C-***. Up to date I have not received any feedback and information from them, despite phoning every week, no phone call or email regarding my claim.

This has been a nightmare of the experience and very poor & unprofessional service from Air France KLM.