Incompetence

I made an online booking on airfrance. Then my payment for the flights was literally 6 minutes after the time to pay. However, the money went into thier account. Air France did not issue a ticket as my payment was late. When I called the call centre the agent stated I should send proof of payment and my ticket can be reinstated. I emailed that and a day went by and no response and my money still with them. I called and another agent says too bad you can't get the ticket reinstated. And I requested my money. All thos time wasting caused this ticket to rise in price. I will not book with them and rather now search for more efficient airline. There *********** staff is the reason I did not get my money back to redo the booking. If this is the service to purchase a ticket I can only assume the terrible service flying with them.