HELPLINE IS NO HELP AT ALL

This has to be the worst help line I've yet to experience! My son left his Kindle on the plane. Since Tuesday (now Friday) I have been unable to reach anyone. They provide 2 numbers to call on their website. One is automated, and once pressing the desired number for lost items, the line goes dead. The other number does not even connect. I now have NO WAY of reaching the lost and found department because it is the only way to connect to that department.

If you click the contact us button on the website, it leads you directly back to the lost and found numbers!!! And they provide NO EMAIL ADDRESS??!!! So you can't put anything in writing.

I can only assume that the kindle will never be retrieved. Totally frustrated!